Terms of Service

Terms of Service (“TOS”)

These Terms of Service (“TOS”) govern access to and use of services provided by SEO Rank Media LLC (“SRM,” “we,” “our,” or “us”). SRM is a U.S.-based digital marketing agency specializing in search engine optimization, paid media, and compliant messaging systems. This TOS aligns with updated U.S. carrier, CTIA, TCPA, and FCC requirements (Last Updated: January 2026). Please consult legal counsel prior to implementation.

1. Acceptance & Scope

By accessing or using any SRM website, platform, API, campaign dashboard, or messaging system (collectively, the “Services”), you (“Client,” “you,” or “User”) agree to be bound by this TOS, our Privacy Policy, and any applicable service agreements. If you do not agree, you must not use our Services.

2. Eligibility & Account Security

You must be at least 18 years of age and able to enter into a binding contract. You are responsible for protecting your account credentials and for all activity under your account.

3. Description of Services

SRM provides digital marketing services, including local and organic SEO, paid search and social media advertising, email marketing, and Application-to-Person (“A2P”) SMS/MMS campaigns utilizing short codes, toll-free numbers, or registered 10DLC numbers.

4. A2P Messaging Compliance

4.1 Regulatory Framework

We comply with all applicable messaging laws and industry standards, including:

  • The Telephone Consumer Protection Act (TCPA)

  • CAN-SPAM Act

  • CTIA Messaging Principles and Best Practices

  • Carrier requirements for 10DLC registration and vetting through The Campaign Registry (TCR)

4.2 Consent (Opt-In)

You are responsible for collecting express written consent from all recipients prior to sending messages. At the time of opt-in, you must disclose:

  • Your business name (SEO Rank Media LLC or applicable brand)

  • Purpose of messages

  • Frequency of messages

  • “Message & data rates may apply”

  • Links to this TOS and our Privacy Policy

Double opt-in is strongly encouraged for lead generation sources.

4.3 Opt-Out & Help

All campaigns must support universal opt-out keywords (“STOP,” “UNSUBSCRIBE,” etc.) and respond to “HELP” with relevant contact information. Opt-out requests must be honored within 24 hours.

4.4 Content & Quiet Hours

Prohibited content includes but is not limited to: illegal, deceptive, harassing, or SHAFT-related (sex, hate, alcohol, firearms, tobacco/vape) material. Unless explicitly consented to, marketing messages may only be sent between 8 a.m. and 9 p.m. local time.

4.5 Message Throughput & Filtering

Carrier filtering, blocking, and surcharges may occur due to violations. SRM is not responsible for traffic blocked by carriers due to noncompliance.

5. Digital Marketing Campaigns

All 10DLC traffic must be pre-registered via TCR. Any associated fees (carrier, TCR, regulatory) will be passed through at cost. Monthly service fees and usage-based rates are outlined in your service order. All fees are non-refundable unless otherwise required by law.

5.1 No Refunds; Services Accepted “As Is”; No Guaranteed Results

SRM’s Services are professional services delivered over time and are considered earned as performed. Except as otherwise required by law, all fees paid to SRM are non-refundable for all Services, including SEO, PPC/paid media management, and any messaging-related services.

Client acknowledges and agrees that all Services are provided and accepted “as is.” SRM makes no guarantees regarding outcomes or performance, including without limitation any specific rankings, traffic increases, lead volume, conversions, revenue, or placement/visibility in search engines or AI-driven search experiences. For clarity, any examples, forecasts, or past performance references are illustrative only and are not promises of future results.

Billing questions must be submitted to SRM at the contact information in Section 15 as soon as reasonably possible so SRM can investigate and address them during the applicable billing period.

6. Client Obligations

  • Compliance: Provide only compliant message templates, opt-in records, and recipient data.

  • Data Retention: Retain opt-in records for at least four (4) years from the date of last message.

  • Security: Maintain reasonable safeguards to protect personal data.

  • Prohibited Use: You may not use our Services for spam, spoofing, deceptive practices, or unlawful promotions. Violations may result in immediate termination.

7. Intellectual Property

All SRM software, systems, trademarks, and content are the exclusive property of SEO Rank Media LLC. You retain ownership of all content you supply; however, you grant SRM a limited, non-exclusive license to use such content solely for performing the Services.

8. Privacy & Data Handling

SRM respects client confidentiality. We do not sell, share, or disclose your data or customer data to third parties without your explicit written consent, except as required by law or necessary to deliver the Services. Data collection and usage practices are detailed in our Privacy Policy. You represent that all data you provide has been lawfully collected with the appropriate end-user notice and consent.

9. Disclaimers

Our Services are provided “as is” and without warranties of any kind. We do not guarantee uninterrupted operation or specific results (e.g., rankings or conversions).

10. Limitation of Liability

To the maximum extent permitted by law, our total liability is limited to the amount you paid SRM in the twelve (12) months prior to the event giving rise to the claim. We are not liable for any indirect, incidental, punitive, or consequential damages.

11. Indemnification

You agree to indemnify and hold harmless SEO Rank Media LLC, its officers, employees, and agents from any claims, liabilities, or damages resulting from your use of the Services, your content, or your violation of this TOS.

12. Suspension & Termination

We reserve the right to suspend or terminate Services for nonpayment, policy violations, or legal requirements. Upon termination, your access ceases and applicable sections of this TOS will survive.

13. Modifications

We may update this TOS at any time. Any material change will be posted with an updated “Last Updated” date. Continued use of the Services after updates constitutes acceptance.

14. Governing Law & Dispute Resolution

This TOS is governed by the laws of the State of Delaware. Disputes shall be resolved through binding arbitration under the rules of the American Arbitration Association, unless otherwise prohibited by law.

15. Contact

Questions or concerns? Contact us at: [email protected]